Shipping Policy

Introduction

These Shipping and Delivery Terms ("Terms") set forth the conditions under which we deliver products purchased on our website or through other sales channels. Please read these Terms carefully. By placing an order, you agree to be bound by these Terms. We reserve the right to modify these Terms at any time without prior notice.

Order Processing

Once an order is placed, it will be processed within 1-3 business days. "Business days" refer to Monday through Friday, excluding public holidays. If there is a significant delay in shipment, we will contact you via email or phone.

Shipping Methods

We offer various shipping methods to meet your delivery needs:

Standard Shipping: Estimated delivery within 5-7 business days.
Express Shipping: Estimated delivery within 2-3 business days.
Overnight Shipping: Delivery by the next business day.
The availability of these options depends on the destination and the weight of the items.

Customized Delivery

For clients with specific requirements, we offer tailored shipping solutions. Please contact our customer service team at least 5 days before placing an order to discuss and finalize details.

Shipping Charges

Shipping costs depend on the chosen shipping method and the weight, size, and destination of the order. Final shipping charges will be displayed at checkout. For bulk or special orders, please contact our customer service for a detailed quote.

Delivery Address

Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. In the event of a failed delivery, re-shipping charges may apply.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your delivery on the carrier’s website. It's essential to keep an eye on tracking updates, as they provide information on the expected delivery date and any possible delays.

International Shipping

For orders shipped outside our primary country of operation, customs, duties, and taxes may apply. These charges are not included in the item price or shipping cost. It is the buyer's responsibility to settle these charges upon delivery. We recommend checking with your local customs office to determine any additional costs before placing an order.

Failed Deliveries

If the carrier cannot complete delivery after multiple attempts or if the package is refused, the order will be returned to us. You will be responsible for the original shipping charges, return shipping fees, and any restocking fees.

Damaged or Lost Items

Should you receive a damaged product or if your order goes missing during transit, please contact our customer service within 48 hours of receiving the package or the expected delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund, as appropriate.

Changes to the Delivery

If you need to make any changes to your delivery after the order has been placed, such as a different address or delivery date, please contact our customer service immediately. While we will do our best to accommodate your request, changes cannot be guaranteed and may incur additional charges.

Conclusion

Your satisfaction is our top priority. We strive to ensure a seamless and timely delivery for every order. If you have any concerns or questions regarding these Shipping and Delivery Terms, please contact our customer service team for assistance.